ASCAP, The American Society of Composers, Authors and Publishers, has announced the creation of a new Global Customer Service team.
The US collection society says that the ‘centralization of all global customer service support functions into a single global unit will deliver a best-in-class customer service experience that will result in rapid resolution of customer inquiries’.
ASCAP CEO Elizabeth Matthews commented: “ASCAP’s goal is to establish a new standard for exceptional customer service support for songwriters, composers, music publishers and performing rights societies globally.
“The music rights business is more complex than ever and, as a result, we are working to proactively transform our operations and organizational structure in order to simplify the experience of working with ASCAP.
“We want key ASCAP customers – writers, publishers, global PRO partners and licensees – to have the most efficient and responsive customer service team available in order to enhance the customer experience.”
DeDe Burns (pictured) has been appointed to the newly created role of Vice President, Global Customer Services and will lead the Global Customer Service Team.
She will report to ASCAP COO Brian Roberts, who was hired by Matthews in March.